Expert Advice & Thought Leadership
Gain strategic insights from BPO and nearshoring experts with years of operational experience in Southeast Europe. SEEOS shares thought leadership, practical advice, and lessons learned from real-life outsourcing engagements in Bosnia, Serbia, and Croatia — helping you avoid pitfalls and accelerate success.
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BPO Trends & Insights Expert Advice & Thought Leadership Outsourcing & Nearshoring Strategies SEE Talent & Workforce
Gartner recently published a forecast that brings a much needed dose of realism into the customer service AI discussion. By 2028, more than 50% of customer service organizations will double their technology spend. But Gartner’s key point is not only the increase in technology investment. The more important point is that this increase will not […]