Outsourcing Balkan
The Balkan region offers a unique blend of cost efficiency, multilingual talent, and proximity to Western Europe. SEEOS provides insights into outsourcing opportunities across Bosnia, Serbia, and Croatia for scalable nearshore operations.
Introduction While outsourcing conversations often focus on agent availability, the true engine of scalable, high-quality BPO delivery lies in its overhead staff: team leaders, quality assurance managers, workforce planners, and trainers. In today’s competitive landscape, companies don’t just need hands on the phones – they need reliable middle management to ensure process adherence, performance monitoring, […]
Introduction In 2025, the Business Process Outsourcing (BPO) sector is not just about cost efficiency or technical proficiency. A new trend is emerging—Impact Sourcing 2.0. This innovative approach integrates inclusive employment practices, allowing companies to hire from underrepresented communities and foster economic development in regions often overlooked by global business. As BPO becomes a strategic […]
In the fast-evolving world of outsourcing, Serbia has quietly transformed into one of Europe’s most competitive nearshoring destinations. Often overshadowed by larger outsourcing markets, this Balkan nation is now attracting global businesses with its skilled workforce, cost efficiency, and rapidly growing IT sector. Whether you’re looking for software development, multilingual customer service, or cost-effective business […]
In a world where efficiency and innovation drive success, companies are looking closer to home for outsourcing solutions. Enter Croatia—a stunning country renowned for its Adriatic coastline, but also an unexpected powerhouse for nearshoring. If you think Croatia is just for summer vacations, it’s time to change your perspective. From a highly educated workforce to […]
Introduction Outsourcing has become a cornerstone of global business strategy. Countries like the USA, UK, and the Netherlands have wholeheartedly embraced this approach to streamline operations, reduce costs, and access global talent. Yet, Germany—a global leader in engineering, manufacturing, and exports—remains hesitant. Why is that? Are German businesses stuck in the past when it comes […]