Driving success with tailored outsourcing, strategic partnerships, and end-to-end site solutions in Southeast Europe.

Contacts

Sarajevo , BIH
Prague , Czechia
Pula , Croatia
Novi Sad , Serbia

info@seeos.net

+387 (0)61 775 437

Linkedin

Our Expertise

// our expertise

We simplify Outsourcing.

Insight
Strategic Outsourcing Advisory
Decisions shape success. We analyze your business to identify outsourcing opportunities that drive efficiency and growth. With deep market expertise in Southeast Europe, we deliver tailored strategies that align with your goals and maximize results.
Connect
Partner Matchmaking and
Joint-Venture Support
Finding the right partner is key to outsourcing success. We leverage an extensive network across Southeast Europe to connect you with trusted and capable partners.
Build
Site Development and
BOT Solutions
Transform your vision into reality with SEEOS. From market analysis and site selection to establishing and operating your outsourcing hub, we provide end-to-end support.

// Let’s Talk About Your Outsourcing Goals

START YOUR JOURNEY

Contact Us
INSIGHT – Strategic Outsourcing Advisory

Outsourcing decisions shape the future of your business. Our Strategic Outsourcing Advisory services provide you with the insights you need to make informed, impactful decisions. We dive deep into your business processes, analyzing opportunities for nearshoring and outsourcing in Southeast Europe. From market feasibility studies to tailored outsourcing strategies, our team of experts ensures your decisions align with your operational goals and drive sustainable growth.

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CONNECT – Partner Matchmaking and Joint Venture Support

The right partnership can transform your business. With us, finding the ideal partner in Southeast Europe becomes seamless. Our Partner Matchmaking and Joint Venture Support services are designed to connect you with trusted, capable partners who align with your goals and values. From identifying potential collaborators to facilitating strategic joint ventures, we leverage our extensive network and expertise to ensure you build partnerships that deliver measurable success.

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BUILD – Site Development and BOT Solutions

From vision to execution, SEEOS supports you every step of the way in building your outsourcing operations. Our Site Development and Build-Operate-Transfer (BOT) solutions are designed to help you establish and manage a high-performing presence in Southeast Europe. We provide end-to-end services, including market analysis, site selection, infrastructure setup, and operational management. Whether you’re creating a new outsourcing hub or expanding your existing operations, our BOT model ensures a smooth transition from setup to handover, or continued management as needed.

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// our references

Proven Expertise, Trusted Results

BPO service provider
UK
Consulting and placement of a successful partner for scaling over 200 agents in a major project that led to the signing of a contract and now contributes to the successful support of major customers.
Service destination: Croatia
Languages: German / English / Dutch
BPO service provider
Germany
Successful placement of a nearshoring partner for a joint venture after the pilot phase, who entered into a long-term cooperation with a BPO service provider from Southeast Europe.
Service destination: Croatia
Languages: German
Online travel agency
Czechia
Successful consulting and pre-selection of specialized BPO providers according to specific criteria, which led to the successful selection and implementation of a suitable outsourcing partner.
Service destination: Croatia
Languages: English
BPO service provider
Germany
Successful placement of a nearshoring partner in Southeast Europe after an intensive process with several rounds of negotiations and due diligence checks, which culminated in the signing of the contract and foresees the establishment of at least 300 FTEs over the next three years.
Service destination: Croatia
Languages: German/English
Banking
Bosnia and Herzegovina
Consulting to analyse and optimise telephony processes and KPIs due to lack of effectiveness, with the recommendation to outsource the activities to an external BPO partner; the outsourcing process is currently underway without a final partner being selected yet.
Service destination: Bosnia and Herzegovina
Languages: Bosnian
BPO service provider
India
Current negotiations on the takeover of German-language projects, which are to be implemented at five locations in Southeast Europe within the framework of a build-operate-transfer model.
Service destination: SEE
Languages: German
Oil and gas industry, energy
Croatia
Consulting to optimize B2B telephone sales and customer reactivation, including analysis and redesign of KPIs and processes, restructuring of the call center department and support with new hires, resulting in a significant improvement in outbound call center performance.
Service destination: Croatia/Bosnia and Herzegovina
Languages: Croatian/Bosnian
BPO service provider
Germany
Successful placement of a nearshoring partner from our database who takes over the seasonal peaks.
Service destination: Bosnia and Herzegovina
Languages: German
Social Network
Germany
Successful placement of a BPO partner for an urgently needed specialized service, completed at short notice and resulting in a satisfactory collaboration for all parties involved.
Service destination: Bosnia and Herzegovina
Languages: German
Digital Marketing
Argentina
Successful placement of a BPO service provider in Serbia who provided a remote team in seven languages and successfully completed the project.
Service destination: Serbia
Languages: German / Italian / French / Bulgarian / Hungarian / Serbian / Croatian
Education and Research
Germany
Successful consulting, pre-selection and negotiation to select a suitable BPO provider for a large, six-month market research project that was successfully completed.
Service destination: Bosnia and Herzegovina
Languages: German
BPO service provider
Germany
Mediation of four nearshoring partners from three countries; the selection process is currently still ongoing.
Service destination: SEE
Languages: German
Office services and telephone secretariats
Germany
Successful location consulting for setting up a company in Bosnia, including legal support, implementation of best practices and setting up a fully remote home office agent structure, which resulted in long-term and successful business operations.
Service destination: Bosnia and Herzegovina
Languages: German
BPO service provider
Germany
Joint search for a suitable nearshoring partner with stationary centers to handle the numerous requests for stationary projects, as the customer has only remote teams and no own locations; the process is currently still ongoing.
Service destination: SEE
Languages: German
Publishing and media industry
Germany
Taking over telephone and ticket support, complaint management, claims management and general customer support for newspapers and magazines.
Service destination: Bosnia and Herzegovina
Languages: German
BPO service provider
Germany
Conducted a site analysis in Southeast Europe to support expansion plans, which was successfully completed; however, ultimately no site was established.
Service destination: SEE
Languages: German
Teleshopping company
Austria
Taking over the telephone order acceptance.
Service destination: Bosnia and Herzegovina
Languages: German
BPO service provider
Germany
Mediation of a BPO service provider to take over the daily peaks due to a shortage of skilled workers and high fluctuation at the customer.
Service destination: Kosovo
Languages: German
Telecommunications company
Austria
Implementation of an outbound telephone campaign to reactivate existing customers.
Service destination: Croatia
Languages: German
Accounting company
Germany
Provision of qualified accountants.
Service destination: Bosnia and Herzegovina
Languages: German
Retail
Germany
Telephone and written customer support as well as the first point of contact for retailers with questions and problems.
Service destination: Serbia
Languages: German
Online delivery services
Germany
Providing telephone and ticket support as well as customer care for complaints, orders and general information, including being the first point of contact for restaurant owners regarding menu and price changes.
Service destination: Bosnia and Herzegovina
Languages: German
Public transportation
Germany
Inbound customer support including telephone and ticket support with a focus on daily customer care and tariff information.
Service destination: Bosnia and Herzegovina/Croatia
Languages: German
Rental and sale of solar systems
Germany
Carrying out administrative and document processing, including planning of solar panels.
Service destination: Bosnia and Herzegovina
Languages: German
Energy supplier
Germany
Processing in the segment of connecting PV systems to the low-voltage grid.
Service destination: Bosnia and Herzegovina/Croatia
Languages: German
E-Commerce
Germany
Telephone and email advice, returns processing and general customer service.
Service destination: Serbia
Languages: German/French
BPO service provider
Germany
Current negotiations and location analysis to establish multiple customer support locations.
Service destination: SEE
Languages: German
IT solutions in the travel and tourism industry
USA
Written customer support, including error checking for IT systems and bookings.
Service destination: Croatia
Languages: English
Manufacture and distribution of furniture
Germany
Taking over telephone B2B sales, including lead generation and email outreach.
Service destination: Serbia
Languages: English/German
Automotive company
Germany
Taking over the sales back office as the first point of contact for field staff and operating an in-house telesales team to support sales.
Service destination: Bosnia and Herzegovina/Croatia
Languages: German
Procurment company
Germany
Providing accountants and procurment specialist to support the finance department and bulk purchasing.
Service destination: Bosnia and Herzegovina
Languages: German
Freight and logistics
USA
Taking over the entire back office for the freight and logistics company in the USA, including dispatching, loading, customer service, driver support and finance department.
Service destination: Bosnia and Herzegovina
Languages: English
Telecommunications company
Switzerland
Conducting telephony to extend contracts and expand existing customer contracts.
Service destination: Bosnia and Herzegovina
Languages: Swiss German